Last Updated: 24 May 2024

1. Introduction

Welcome to The Bakery Essentials (“we,” “us,” or “our”). We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://thebakeryessentials.com, purchase our products, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this policy. We operate in compliance with India’s Digital Personal Data Protection Act, 2023 (DPDPA).

Our Business Details:

• Business Name: The Bakery Essentials

• Shop Address: Plot No 163, 1st Floor, Industrial Area, Phase-I, Chandigarh, 160002, Near Elante Mall

• Country: India

• Email: bakery.essn25@gmail.com

2. Information We Collect

We collect personal data to provide and improve our services. The types of information we may collect include:

a) Information You Provide to Us Directly:

• Personal Identification Information: Your full name, email address, phone number, and shipping/billing address when you create an account, place an order, or contact us.

• Order Information: Details about the products you purchase, such as cake boxes, ingredients, party supplies, etc., and your order history.

• Payment Information: When you make a purchase, your payment details are processed directly by our secure third-party payment gateways. We do not store your credit card, debit card, or net banking details on our servers.

• Communications: Any information you provide when you contact our customer support via email or our contact form.

b) Information We Collect Automatically:

• Log and Device Data: When you access our website, our servers automatically record information, including your IP address, browser type, operating system, pages viewed, referring URLs, and timestamps.

• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website, enhance user experience, and hold items in your shopping cart. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: To process and fulfill your orders, including managing payments, shipping, and returns.

• To Communicate With You: To send you order confirmations, shipping updates, respond to your inquiries, and provide customer support.

• For Marketing and Promotions: To send you information about new products, special offers, and other updates we think you may find interesting. You will always have the option to opt-out of receiving marketing communications.

• To Improve Our Website: To analyze website usage, understand customer preferences, and enhance the functionality and user experience of our site.

• For Legal and Security Purposes: To comply with legal obligations, prevent fraud, enforce our terms of service, and protect the security of our website and customers.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• Shipping & Courier Partners: We share your name, address, and phone number with our courier partners to deliver your orders.

• Payment Gateways: We share transaction information with secure payment processors (e.g., Razorpay, PayU, etc.) to process your payments.

• Service Providers: We may engage third-party companies to facilitate our website (e.g., hosting, analytics), who will have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining data to comply with our legal obligations (for example, for tax and accounting purposes), resolve disputes, and enforce our legal agreements and policies.

6. Data Security

The security of your data is important to us. We implement reasonable technical and organizational security measures, such as SSL (Secure Socket Layer) encryption, to protect your personal information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights Under the DPDPA

As a user from India, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a summary of the personal data we process about you.

• Right to Correction and Erasure: You have the right to request correction of inaccurate data or erasure of your personal data if it is no longer necessary for the purpose it was collected.

• Right to Grievance Redressal: You have the right to have your grievances addressed. For any queries or complaints, please contact our Grievance Officer.

• Right to Nominate: You have the right to nominate another individual who can exercise your rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, please contact us at bakery.essn25@gmail.com.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us / Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact us. In accordance with the DPDPA, the details of the Grievance Officer are provided below:

• Grievance Officer: The Bakery Essentials Customer Support

• Email: bakery.essn25@gmail.com

• Address: The Bakery Essentials, Plot No 163, 1st Floor, Industrial Area, Phase-I, Chandigarh, 160002, Near Elante Mall, India.